While just about all companies produce documents, nearly all of those overspend and lack the valuable resources required to effectively manage their document output environment. This is evidenced by the fact that few companies proactively manage their document output environment resulting in excessive volume and expense. For example, if faced with the challenge of quantifying their actual spend and volume by device, most have no idea what those values are. There are many variables that affect the overall management of this area of their business.
The Real Agenda.
Compounding the problem is the fact that manufacturers, re-sellers and service providers survive by quota-based selling. The denominator of success of every vendor attempting to introduce themselves into your organization is directly proportional to the quantity of units they successfully sell you. Ensuring that the core motives behind vendor recommendations are truly in alignment with your organizations’ best interests is the relentless challenge your team faces. Misaligned objectives create areas of exposure for excess spend and inefficient business environments.
A Continual State of Flux.
While the mirage of nirvana may present itself, for most, it quickly evaporates. Without continual oversight, most document output environments naturally evolve into a costly, mismanaged operating expense. As the dynamics of the organization present themselves, so must this portion of your business be able to move with fluidity. The document output management infrastructure is a moving target requiring continual top-level management. Failure to do so results in misaligned lease agreements, unmanaged maintenance agreements, and a host of other pitfalls.
Traditionally, the entire scope of the document output infrastructure is managed via three to four disparate departments: procurement, operations, finance and IT. Technological convergence in the marketplace is forcing companies to address this area of their business. Unfortunately, companies rely on equipment manufacturers and office suppliers to recommend “solutions”, whose economic engine is directly proportional to the quantity of units they sell. None of these suppliers are incented to reduce devices, costs or volumes.
Most company’s will agree that managing print output is a major headache and a low priority. In addition, they realize that they do not have the internal expertise to effect change or buying power to drive cost savings.
FPR is a privately-held North American-based consulting, technology services and outsourcing company. Through our industry-unique VISIONAnalysis™ process, we have successfully combined unparalleled expertise and comprehensive intelligence to deliver significant value and cost management to our clients. FPR collaborates with its clients to help them achieve high performance.